Agency Express Information

You may not be an authorized Agency Express user or your Agency Express account was deactivated because you were not listed on the most recent Shopper Authorization Form submitted by your agency. Most users who experience login difficulty enter their Program Code incorrectly. The Program Code is “0092p” followed by your Agency ID number “#####-##”.

You must schedule a pick-up or delivery date from the “Scheduler” page before you start adding to your shopping cart. Then, the date you scheduled on that page will be the only date you can choose at the Checkout page.

The most likely possibility is that you did not click “Add to Cart” before going to the next page of the order list. If you do not click “Add to Cart” before you move to the next page, Agency Express clears the quantities you entered. Another possibility is that you entered a quantity that exceeds the case limit we have set for that item. Agency Express will not add an item to your shopping cart if your request exceeds the set limit.

If you placed your order during normal Food Bank hours, then your order status should change to ‘Acknowledged’ within 30 minutes or so. If it takes longer, please notify the Food Bank because the system may be blocking orders from coming through and we do not know about it until someone notifies us.

There could be a few reasons for this. The simplest answer is that our inventory count was off and after making the adjustment in our system we had to reduce the amount of product on your order.

When your order reaches the ‘Acknowledged’ status, the quantities you have been approved for are reserved for you in our system. However, when you edit an order that has already been ‘Acknowledged’ it releases those items back into our system for everyone else to access. If another agency requests the same item you had been approved for, but the other agency submits their order before you resubmit your order, you could lose that product. Only edit an order if you already know what you would like to add and you can resubmit the order quickly.

Agencies may only have two open orders at one time. An open order is an order that has been submitted and is scheduled for pick-up but has not been picked up yet. Your agency will have to pick up one of its open orders before you are able to place another order.