1. What is Feeding America? Feeding America is the nation’s food bank network and the largest domestic hunger-relief organization. Through a network of more than 200 food banks, including the Community Food Bank of Eastern Oklahoma, Feeding America distributes food to 37 million hungry Americans each year.

2. How does the Food Bank acquire its food? The Food Bank receives food from a number of different sources. The donated food may come through Feeding America, wholesalers, or manufacturers, either local or regional. In addition, staple food items such as peanut butter, tuna, cereal, etc. are purchased by the Food Bank and made available as a convenience to our member agencies.

3. Who do I call when I have a problem or question? Please visit the Contact Us page.

4. How much does the Food Bank charge for its food? Member agencies do not purchase food from the Food Bank, rather they are partnering with the Food Bank through a Shared Maintenance Fee (SMF), which helps defray a part of the cost for soliciting, collecting, storing, shipping, distributing and in some cases, repackaging the millions of pounds of food and nonfood items we make available to our member agencies each year. Though the standard Shared Maintenance fee is 16 cents per pound, some types of food, such as produce and bakery, are totally underwritten by the Food Bank. In addition, there is no Shared Maintenance fee on any of the USDA items.

5. Why does the Food Bank purchase food? The Food Bank purchases popular, in demand items that may not donated to the Food Bank on a regular basis as a convenience to our member agencies.

6. What is my service area? The agency determines the area they will serve with the approval of the Food Bank.

7. How can we work with other agencies in our area to have equitable distribution of services? We suggest you set up a meeting with the other agencies in your area to discuss the services provided by each agency, gaps in services, the possibility of establishing a shared database and other means of cooperating within the service area. Staff in Agency Services would be happy to work with you in any way to help establish connections with the other agencies in your area.

8. How much food do I give a client in need? Ideally you would give enough food for each member of the household to have 3 meals a day for four to five days. Please see this chart for additional information.

9. What documentation does the Food Bank require as part of the client intake process for pantry agencies? Clients must supply a picture ID and proof of address in order to receive TEFAP products through the USDA program. Pantries that do not participate in the USDA program do not have to require clients to provide a photo ID or proof of address, though it is considered a best practice. Please be aware that the Food Bank discourages the use of Social Security Numbers as a means of identifying clients. Also, clients are not required to provide proof of income.

10. How come the Food Bank doesn’t deliver to my agency? The Food Bank does not provide direct delivery to individual agencies. For agencies outside the Tulsa area, we regularly deliver to thirteen centralized delivery locations through our Rural Delivery Service. For agencies in the southern part of the Food Bank’s service area, the McAlester branch location may be a convenient location to pick up your order.

11. Do I need an appointment to shop for product not on the order list? No. The Tulsa Branch is open for shopping every weekday morning from 8:30 a.m. to Noon and on Tuesday, Wednesday or Thursday afternoon from 1:00 p.m. to 3:00 p.m. The McAlester Branch is open for shopping every weekday from 8:00 a.m. to 4:30 p.m. Shopping is always closed on the first business day of each month for inventory purposes.

12. Why should I bother reporting issues with product I receive from the Food Bank? We are always interested in correcting any problems with the product we distribute and we can only correct problems if we know about them. If you have a problem with product received from us, please contact Ron Moton 918-936-4519 rmoton@okfoodbank.org

13. Can I still use/distribute a product if it is past its printed date? Yes, with the exception of baby food or infant formula, which must be discarded if past date. Please consult the Shelf Life Reference guide or the Food Safety section of the Partner Program Manual for more information.

14. Why do I have to submit a report each month? It is important for the Food Bank to be able to assess the effectiveness of our joint efforts with our member agencies to provide food to those in need in eastern Oklahoma. It also helps us keep up to date on changes in circumstance with our member agencies and their communities.

15. Why am I required to have a food safety certificate, especially at a pantry agency? Food safety training ensures the safety and integrity of the food you distribute to your clients. In some counties, the Health Department may offer periodic food handler training or appropriate training can be found online.

16. What records should I be keeping and for how long? All agencies keep Food Bank invoices for four years. Pantry programs keep client intake forms for four years. On‐site programs keep assistance records such as meal counts as appropriate.

17. What is the USDA commodity program and is my agency eligible to participate? USDA food is supplied by the U.S. Department of Agriculture farm surplus commodity program. To be eligible for USDA commodities, an agency must be an emergency response program such as an emergency pantry, crisis placement shelter or soup kitchen feeding the homeless. More information about the USDA program can be found here.

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, disability, age, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.

Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.

To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at: http://www.ascr.usda.gov/complaint_filing_cust.html, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:

(1) mail: U.S. Department of Agriculture Office of the Assistant Secretary for Civil Rights 1400 Independence Avenue, SW Washington, D.C. 20250-9410

(2) fax: (202) 690-7442

(3) email: program.intake@usda.gov.

This institution is an equal opportunity provider.